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Policy and guidance

Intensive case management

Introduction

Intensive Case Management (ICM) of oral hearings has been introduced by the Parole Board to improve the quality of information available to panel members in order that the most informed decisions regarding the suitability of parole can be made. 

It is important that panel members are supplied with accurate, pertinent and timely information well in advance of panel hearings in order to be fully equipped to make informed decisions.

There has been a considerable problem with cases being deferred both before and on the day of hearings.  These deferrals are having a significant impact on time, resources and operational business targets and are not sustainable.  ICM will address some of the issues leading to deferrals with consequent time and resource savings for everyone involved.

ICM will be introduced into all of our panel work streams and this general guidance has been drafted for oral hearings of:

  • Lifer Review cases
  • ESP Review cases

Further general guidance will be issued in due course for:

  • Recall (Lifer and ESP) cases
  • IPP cases

The first cases will be assessed in September and this will benefit those cases due for hearing in January 2008.

The ICM cycle

The timetable for ICM cases is based on the existing timetable and is designed to enhance current practices rather than changing and replacing them.  The key stages in the ICM cycle are set out in the table below:

Process StageTime Due - in advance of week of hearing
List of cases due for review issued26 weeks
Initial notifications issued26 weeks
Prisoner confirms either to go ahead with review or not26 - 19 weeks
Complete dossier due to be issued to the prisoner to make representations and copied to the Parole Board17 weeks
Prisoner representations to be added to the dossier17 - 13 weeks
Late dossier reminder letter issued to Prison16 weeks
Deadline for dossier to be assessed by ICM member before corrective measures are implemented.13 weeks
CEO investigation letter sent to prison asking why dossiers have not been sent13 weeks
Standard Directions to be issued for missing or skeleton dossiers13 weeks
Member availability sheets issued12 weeks
Deadline for checking non-availability of other parties10 weeks
Deadline for return of member availability sheets10 weeks
Main Listing meeting where cases are allocated to panels and panel members assigned10 weeks
Deadline for ICM members to re-assess late or incomplete dossiers. Any not considered ready are likely to be deferred10 weeks
Follow-up Listings meeting to allocate last minute cases and verify panels8 weeks
Hearing schedule, attendance rota and exact notifications issued8 weeks
Pagination checked and Dossiers photocopied7-6 weeks
Complete dossier sent to Chair and Co-panelists to confirm no further Directions required.6 weeks
Last chance for panel to accept or decline dossier4 weeks
Timetable issued to all parties4 weeks
Hearing takes place0 week

Oral Hearings Team ICM contact details

Section Manager

Name: Paul Garner
Phone: 020 7217 0448
Email: paul.garner4@paroleboard.gsi.gov.uk

Team 1 Case Managers

Name: Jean Ward
Phone: 020 7217 0213
Email: Jean.ward19@paroleboard.gsi.gov.uk
Prison: Shepton Mallet, Leyhill, The Verne, Exeter, Guys Marsh, Gloucester, Eastwood Park, Lancaster Farm, Featherstone, Glen Parva, Edmunds Hill

Name: Gloria 
Phone: 020 7217 0184
Prison: Manchester, Liverpool, Forest Bank, Portland, Thorn Cross, Littlehay, Blundeston, Swinfen Hall, Drake Hall, Onley, Maghaberry, Northern Ireland

Name: Sue Caley
Phone: 020 7217 0489
Email: Susan.caley2@paroleboard.gsi.gov.uk
Prison: Risley, Altcourse, Preston, Kirkham, Styal, Prescoed, Usk, Swansea, Wayland, Peterborough, Leicester, Bedford, Brinsford

Name: Jonathan Twidle
Phone: 020 7217 0204
Email: Jonathan.twidle2@paroleboard.gsi.gov.uk
Prison: Hindley, Lancaster Castle, Whatton, Sudbury, Rye Hill, The Mount, Highpoint, Dovegate, Blakenhurst, Three Bridges, Brockhill, Werrington

Name: Andrew Ambrey
Phone: 020 7217 0038
Email: Andrew.ambrey@paroleboard.gsi.gov.uk
Prison: Cardiff, Channings Wood, Dartmoor, Erlestoke, Haverigg, Gladstone House, Ashfield, Lincoln, Hollesley Bay, Grendon, Spring Hill, Nottingham, Shrewsbury

Name: Tim Byrom
Phone: 020 7217 0566
Email: Timothy.byrom4@homeoffice.gsi.gov.uk
Prison: Parkhurst, Albany, Buckley hall, Camp Hill, Weare, Stocken, Aylesbury, Wellingborough, Stafford, Bullingdon, Foston Hall, Hewell Grange, Morton Hall

Team 1 Case Co-ordinator

Name: Alicia John
Phone: 020 7217 0184
Email: Alicia.john8@paroleboard.gsi.gov.uk

Team 1 Case Workers

Name: Melanie
Phone: 020 7217 0556
Prison: Littlehay, Stocken, Blundeston, The Mount, Highpoint, Lincoln, Aylesbury, Hollesley bay, Grendon, Peterborough, Spring Hill, Bullingdon, Leicester, Foston Hall, Nottingham, Bedford, Glen Parva, Onley, Edmunds Hill, Maghaberry, Morton Hall, Three Bridges, Northern Ireland

Name: Brendan Hollingsworth
Phone: 020 7217 0522
Email: Brendan.hollingsworth5@paroleboard.gsi.gov.uk
Prison: Whatton, Sudbury, Rye Hill, Wayland, Dovegate, Featherstone, Blakenhurst, Swinfen Hall, Wellingborough, Stafford, Drake Hall, Hewell Grange, Shrewsbury, Brinsford, Brockhill, Werrimgton

Name: Pierre Kamden
Phone: 020 7217 0449
Email: Pierre.kamden@paroleboard.gsi.gov.uk
Prison: Shepton Mallet, Risley. Manchester, Liverpool, Altcourse, Preston, Kirkham, Styal, Prescoed, Haverigg, Buckley Hall, Forest Bank, Hindley, Lancaster Castle, Lancaster Farm, Thorn Cross

Name: Ciara Donnelly
Phone: 020 7217 0155
Email: Ciara.donnelly3@paroleboard.gsi.gov.uk
Prison: Parkhurst, Leyhill, Cardiff, Albany, Channings Wood, Dartmoor, The Verne, Erlestoke, Usk, Exeter, Camp Hill, Guys Marsh, Swansea, Gladstone House, Gloucester, Ashfield, Eastwood Park, Portland, Weare

Team 2 Case Managers

Name: Farah Saeed
Phone: 020 7217 0220
Email: farhat.saeed3@paroleboard.gsi.gov.uk
Prison: Hull, Doncaster, Brixton, Everthorpe, Feltham, Huntercombe, Norwich, Birmingham

Name: Jan Ivens
Phone: 020 7217 0536
Email: janet.ivens2@paroleboard.gsi.gov.uk
Prison: Gartree, Kingston, Ford, High Down, Pentonville, Kirklevington Grange, Askham Grange, Berkshirt, Frankland, Ashwell, North Sea Camp

Name: Eileen McMeneny
Phone: 020 7217 0509
Email: eileen.mcmenemy2@paroleboard.gsi.gov.uk
Prison: Swaleside, Durham, Maidstone, Ranby, The Wolds, Lewes, Winchester, East Sutton Park, Latchmere House, Bronzefield, Wealstun, Deerbolt, Whitemoor

Name: Emma
Phone: 020 7217 0510
Prison: Wandsworth, Acklington, Lindholme, Blantyre House, Holloway, Standford Hill, Castington, Canterbury, Dover, Ravenswood House, Parc, Cookham Wood

Name: Tim Power
Phone: 020 7217 0196
Email: timothy.power10@paroleboard.gsi.gov.uk
Prison: Full Sutton, Holme House, Send, Bullwood Hall, Downview, Bracton Centre, Rochester, Wymott, Elmley, Garth, Leeds, Wormwood Scrubs, Moorland, Dorchester

Name: Maurice Williamson
Phone: 020 7217 0190
Email: maurice.williamson@paroleboard.gsi.gov.uk
Prison: Wakefield, Coldingley, Belmarsh, Woodhill, New Hall, Low Newton, Hatfield, Northallerton, Bristol, Long Lartin, Chelmsford

Team 2 Case Co-ordinator

Name: Flo Barwe
Phone: 020 7217 0129
Email: florence.barwe@paroleboard.gsi.gov.uk

Team 2 Case Workers

Name: Luke Burton
Phone: 020 7217 0461
Email: luke.buton@paroleboard.gsi.gov.uk
Prison: Wakefield, Full Sutton, Durham, Hull, Lindholme, Ranby, Doncaster, The Wolds, Holme House, castington, Kirklevington Grange, Low Newton, Wealstun, Deerbolt, Everthorpe, Huntercombe, Ravenswood House, Rochester, Askham Grange, Berkshirt, Hatfield, Northallerton

Name: Thomas Ansah
Phone: 020 7217 0229
Email: thomas.ansah2@paroleboard.gsi.gov.uk
Prison: Swaleside, Wandsworth, Gartree, Acklington, Maidstone, Kingston, Coldingley, Belmarsh, Blantyre House, Ford, Woodhill, Brixton, Lewes, Holloway, Send, Standford Hill, New Hall, High Down, Pentonville, Winchester, Reading, East Sutton Park, Latchmere House, Bronzefield, Bullwood hall, Downview, Bracton Centre, Canterbury, Dover, Feltham

Name: Jonathan Harding
Phone: 020 7217 0195
Email: jonathan.harding8@paroleboard.gsi.gov.uk
Prison: Wymott, Frankland, Bristol, Elmley, Whitemoor, Ashwell, Garth, Norwich, Parc, Birmingham, Leeds, North Sea Camp, Long Lartin, Chelmsford, Wormwood Scrubs, Cookham Wood, Moorland, Dorchester

Investor in People

The Parole Board for England and Wales

Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX

Telephone 0845 251 2220