The Parole Board. Working with others to protect the public.
Contact
We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure. The Parole Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services. The procedure is explained in these documents
The Customer Service Guide brings together advice given to all Parole Board staff and members on how to deal with the customers of the Board. It outlines the way that we will handle correspondence and telephone calls, links to the customer service targets that we have set for ourselves and provides details of how to complain if these standards are not met.
Chairman
Vacant
020 7217 0582
sally.parkin4@paroleboard.gsi.gov.uk
Chief Executive
Christine Glenn
020 7217 0582
christine.glenn5@paroleboard.gsi.gov.uk
Deputy Chief Executive (& Head of Operations)
Miles Dagnall
020 7217 0423
miles.dagnall@paroleboard.gsi.gov.uk
Executive Assistant to Chair & CEO
Sally Parkin
020 7217 0582
sally.parkin4@paroleboard.gsi.gov.uk
Fax
020 7217 0454
Fax
020 7217 0454
Director of Performance and Development
Sarah Lightfoot
020 7217 0152
sarah.lightfoot2@paroleboard.gsi.gov.uk
Director of Quality and Standards
Martha Blom-Cooper
020 7217 0563
Martha.Blom-Cooper@homeoffice.gsi.gov.uk
Head of Casework
Terry McCarthy
020 7217 0419
terry.mccarthy12@paroleboard.gsi.gov.uk
Head of Communications
Tim Morris
020 7217 0564
tim.morris5@paroleboard.gsi.gov.uk
Head of Operations (& Deputy Chief Executive)
Miles Dagnall
020 7217 0423
miles.dagnall@paroleboard.gsi.gov.uk
Training Manager
Paul Ketchley
020 7217 0214
paul.ketchley@paroleboard.gsi.gov.uk
Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX
Telephone 0845 251 2220