The Parole Board. Working with others to protect the public.
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The targets that the Board has set that relate to customer service are listed in our Annual Report and Accounts.
Our progress in meeting these targets is published monthly on our website.
We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure. The Parole Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services. The procedure is explained in these documents.
The Freedom of Information Act 2000 received Royal Assent on 30 November 2000. It gives a general right of access to all types of information held by public authorities, sets out exemptions from that right and places a number of obligations on public authorities. The Parole Board is named as a public authority for the purposes of the 2000 Act in Schedule 1, Part VI. Any person who makes a request to a public authority must be informed whether the authority holds that information and, subject to exemptions, supplied with that information.
Individuals have the right of access to information about themselves under the Data Protection Act 1998. The Freedom of Information Act extends public access to all types of information held by a public authority.
The Parole Board is required by the Act to produce a Freedom of Information Publication Scheme. This scheme sets out the types of information held by the Parole Board, the manner in which it intends to publish the information and whether a charge or fee will be made for the information. The Board has taken steps to ensure that as much information is available without the need for a specific request and without charge by publication on its web site. The Board is committed to developing a culture of openness in its business.
The Data Protection Act 1998 established the law with regard to the handling and processing of information relating to an individual. The Board processes large amounts of such material, particularly with regard to prisoners, members of staff and Parole Board members.
Information under the Act includes
Details of how the Parole Board discharges its obligations under the Act and how it will deal with requests for information can be found on our website.
The Board has a fully developed complaints procedure for investigating dissatisfaction with the service that we provide. There are a number of ways to resolve a complaint, including reference to the Parliamentary Commissioner for Administration.
The Parole Board aims to be open and accessible as an organisation and to provide its customers with easy points of contact.
Details of postal, e-mail, telephone and fax contact points for each of our areas of business can be found on our website.
Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX
Telephone 0845 251 2220