The Parole Board. Working with others to protect the public.
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Find out how to make a formal or informal complaint about staff at the Parole Board
Find out how to make a formal or informal complaint about staff at the Parole Board
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We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure.
The Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services. The procedure is explained in these documents.
Every individual has the right to complain if they are not satisfied with the service provided by the Board, its Members or staff. The definition of a complaint is any written or spoken expression of dissatisfaction by any individual or organisation about the service provided by the Board.
It is essential to collect all information about complaints, regardless of their content. The information gathered enables all aspects of the Boards services to be considered. The data will be considered for trends and areas in need of attention. Changes in practice or service delivery may occur as a result of a complaint investigation. It is the overall responsibility of the Chief Executive to ensure any change in practice or service delivery is implemented following complaint investigations. The Boards Advisory Committee will be kept informed about complaint investigations and details will be published in the Boards Annual Reports.
Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX
Telephone 0845 251 2220