The Parole Board. Working with others to protect the public.
Contact
We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure. The Parole Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services. The procedure is explained in these documents
The Customer Service Guide brings together advice given to all Parole Board staff and members on how to deal with the customers of the Board. It outlines the way that we will handle correspondence and telephone calls, links to the customer service targets that we have set for ourselves and provides details of how to complain if these standards are not met.
Corporate Services, Finance, Human Resources & IT.
Responsible for corporate governance issues, supporting the Management Board, producing performance statistics and dealing with complaints.
Head of Corporate Services
Pat Boshell
020 7217 0111
patrick.boshell3@paroleboard.gsi.gov.uk
Responsible for financial management, including the payment of invoices, fees and expenses claims.
Head of Finance
Andy Cobbett
020 7217 0240
andy.cobbett3@paroleboard.gsi.gov.uk
Responsible for all human resources issues including secretariat staff recruitment, but not member recruitment.
HR Manager
Karen Simeon
020 7217 0183
karen.simeon2@paroleboard.gsi.gov.uk
Responsible for maintaining the Parole Board website, maintaining all databases and providing IT support to members and staff.
IT Manager
Jacob Asare
020 7217 0579
jacob.asare4@paroleboard.gsi.gov.uk
Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX
Telephone 0845 251 2220