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Contact

How do I complain to the Parole Board?

We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure. The Parole Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services.  The procedure is explained in these documents

How does the Parole Board look after its customers?

The Customer Service Guide brings together advice given to all Parole Board staff and members on how to deal with the customers of the Board. It outlines the way that we will handle correspondence and telephone calls, links to the customer service targets that we have set for ourselves and provides details of how to complain if these standards are not met.

Parole Board contacts

Postal address

The Parole Board for England and Wales
Grenadier House
99-105 Horseferry Road
London, SW1P 2DX
Phone: 0845 251 2220
Fax:  0845 251 2221
DX: 155620, Victoria 17

Senior Management Team

Chairman

Sir Duncan Nichol  
Phone: 020 7217 0582 
E-mail duncan.nichol3@paroleboard.gsi.gov.uk

Chief Executive

Christine Glenn
Phone: 020 7217 0582 
E-mail christine.glenn5@paroleboard.gsi.gov.uk

Executive Assistant to Chair and CEO

Sally Parkin
Phone: 020 7217 0582 
E-mail sally.parkin4@paroleboard.gsi.gov.uk

Senior Management Team fax 020 7217 0454

Director of Performance and Development

Sarah Lightfoot
Phone: 020 7217 0152 
E-mail sarah.lightfoot2@paroleboard.gsi.gov.uk

Director of Quality and Standards

Martha Blom-Cooper
Phone: 020 7217 0563 
E-mail Martha.Blom-Cooper@homeoffice.gsi.gov.uk

Head of Casework

Terry McCarthy
Phone: 020 7217 0419 
E-mail terry.mccarthy12@paroleboard.gsi.gov.uk

Head of Operations

Peter Grant
Phone: 020-7217 0517
E-mail peter.grant24@paroleboard.gsi.gov.uk

Head of Communications

Tim Morris
Phone: 020 7217 0564
E-mail tim.morris5@paroleboard.gsi.gov.uk

Training Manager

Paul Ketchley
Phone: 020 7217 0214
E-mail paul.ketchley@paroleboard.gsi.gov.uk

Head of Corporate Services

Pat Boshell
Phone: 020 7217 0111
E-mail patrick.boshell3@paroleboard.gsi.gov.uk

Head of Finance

Andy Cobbett
Phone: 020 7217 0240
E-mail andy.cobbett3@paroleboard.gsi.gov.uk

Casework Teams

Oral Hearings Team

Responsible for all casework relating to oral hearings for life sentence prisoners, including representations against recall.

Team Manager

Paul Garner
Phone: 020 7217 0448 
E-mail paul.garner4@paroleboard.gsi.gov.uk

Oral Hearings Casework

Phone: 020 7217 0129/0201
Fax: 020 7217 0338

Oral Hearings Panel Advisors

Phone: 020 7217 0458/0038/0155/0507/0449/0489/0566
Fax: 020 7217 0344

Paper Hearings Team

Responsible for all tasks relating to the processing of determinate sentence cases including checking dossiers, obtaining additional paperwork and managing deferred cases.

Team Manager

Bhupinder
Phone: 020 7217 0203 

Team Manager

Silvana 
Phone: 020 7217 0034 

Paper Hearings Administrative Support

Phone: 020 7217 0197/0198/0271/0209/0537/0549
Fax: 020 7217 0339

Representations Against Recall (RARE) Team

Responsible for arranging oral hearings to consider representations against recall from determinate sentence prisoners.

Team Manager

Martin Longley
Phone: 020 7217 0222 
E-mail martin.longley3@paroleboard.gsi.gov.uk

Panel Administrators/Caseworkers
Phone: 020 7217 0191/0457/0185/0194/0193
Fax: 020 7217 0227

Post Panel Team
Responsible for all post-panel casework related to Parole Board decisions and recommendations, including judicial reviews complaints regarding decisions.

Team Manager

Vince Peters
Phone: 020 7217 0217 
E-mail vincent.peters10@paroleboard.gsi.gov.uk

Post Panel Casework

Phone: 020 7217 0064/0174/0540/0436
Fax: 020 7217 0342

Listings Team

Responsible for the listing and rescheduling of all oral hearings and allocating members to panels

Team Manager

Angela Forbes
Phone: 020 7217 0106 
E-mail angela.forbes3@paroleboard.gsi.gov.uk

Panels Listings

Simon Liston
Phone: 020 7217 0521
Fax: 020 7217 0338
E-mail simon.liston3@paroleboard.gsi.gov.uk

Panel Membership Co-ordinator

Toyin Adeyinka
Phone: 020 7217 0187
Fax: 020 7217 0338
E-mail toyin.adeyinka2@paroleboard.gsi.gov.uk

Support Teams

Human Resources Team

Responsible for all human resources issues including secretariat staff recruitment, but not member recruitment.

Team Manager

Karen Simeon
Phone: 020 7217 0183 
E-mail karen.simeon2@paroleboard.gsi.gov.uk

Finance Team

Responsible for financial management, including the payment of invoices, fees and expenses claims.

Head of Finance

Andy Cobbett
Phone: 020 7217 0240 
E-mail andy.cobbett3@paroleboard.gsi.gov.uk

IT Team

Responsible for maintaining the Parole Board website, maintaining all databases and providing IT support to members and staff.

Team Manager

Jacob Asare
Phone: 020 7217 0579 
E-mail jacob.asare4@paroleboard.gsi.gov.uk

Corporate Services Team

Responsible for corporate governance issues, supporting the Management Board, producing performance statistics and dealing with complaints.

Head of Corporate Services

Pat Boshell
Phone: 020 7217 0111
E-mail patrick.boshell3@paroleboard.gsi.gov.uk

Investor in People

The Parole Board for England and Wales

Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX

Telephone 0845 251 2220