The Parole Board. Working with others to protect the public.
Contact
We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure. The Parole Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services. The procedure is explained in these documents
The Customer Service Guide brings together advice given to all Parole Board staff and members on how to deal with the customers of the Board. It outlines the way that we will handle correspondence and telephone calls, links to the customer service targets that we have set for ourselves and provides details of how to complain if these standards are not met.
The Parole Board for England and Wales
Grenadier House
99-105 Horseferry Road
London
SW1P 2DX
The Parole Board for England and Wales
DX 155620, Victoria 17
Phone: 0845 251 2220
Fax: 0845 251 2221
Chairman, Chief Executive and Senior Management Team
Corporate Services, Finance, Human Resources, IT
Responsible for all casework relating to reviews and oral hearings for release on licence of indeterminate sentence prisoners.
Responsible for the processing of determinate sentence cases, including checking dossiers, obtaining additional paperwork and managing deferred cases.
Responsible for recall cases decided on the papers and for arranging oral hearings to consider representations for re-release (Re4Re) from determinate and indeterminate sentence prisoners.
Responsible for all post-panel casework related to Parole Board decisions and recommendations, including judicial reviews and complaints regarding decisions. Post panel also deal with licence variation requests.
Responsible for the listing and rescheduling of all oral hearings and allocating members to panels.
Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX
Telephone 0845 251 2220