The Parole Board. Working with others to protect the public.
Contact
We want to ensure that we listen to feedback and improve our service. An important way of doing this is through our complaints procedure. The Parole Board has established a clear procedure for the effective reporting, investigating and management of all complaints received about its services. The procedure is explained in these documents
The Customer Service Guide brings together advice given to all Parole Board staff and members on how to deal with the customers of the Board. It outlines the way that we will handle correspondence and telephone calls, links to the customer service targets that we have set for ourselves and provides details of how to complain if these standards are not met.
The Parole Board for England and Wales
Grenadier House
99-105 Horseferry Road
London, SW1P 2DX
Phone: 0845 251 2220
Fax: 0845 251 2221
DX: 155620, Victoria 17
Sir Duncan Nichol
Phone: 020 7217 0582
E-mail duncan.nichol3@paroleboard.gsi.gov.uk
Christine Glenn
Phone: 020 7217 0582
E-mail christine.glenn5@paroleboard.gsi.gov.uk
Sally Parkin
Phone: 020 7217 0582
E-mail sally.parkin4@paroleboard.gsi.gov.uk
Senior Management Team fax 020 7217 0454
Sarah Lightfoot
Phone: 020 7217 0152
E-mail sarah.lightfoot2@paroleboard.gsi.gov.uk
Martha Blom-Cooper
Phone: 020 7217 0563
E-mail Martha.Blom-Cooper@homeoffice.gsi.gov.uk
Terry McCarthy
Phone: 020 7217 0419
E-mail terry.mccarthy12@paroleboard.gsi.gov.uk
Peter Grant
Phone: 020-7217 0517
E-mail peter.grant24@paroleboard.gsi.gov.uk
Tim Morris
Phone: 020 7217 0564
E-mail tim.morris5@paroleboard.gsi.gov.uk
Paul Ketchley
Phone: 020 7217 0214
E-mail paul.ketchley@paroleboard.gsi.gov.uk
Pat Boshell
Phone: 020 7217 0111
E-mail patrick.boshell3@paroleboard.gsi.gov.uk
Andy Cobbett
Phone: 020 7217 0240
E-mail andy.cobbett3@paroleboard.gsi.gov.uk
Responsible for all casework relating to oral hearings for life sentence prisoners, including representations against recall.
Paul Garner
Phone: 020 7217 0448
E-mail paul.garner4@paroleboard.gsi.gov.uk
Phone: 020 7217 0129/0201
Fax: 020 7217 0338
Phone: 020 7217 0458/0038/0155/0507/0449/0489/0566
Fax: 020 7217 0344
Responsible for all tasks relating to the processing of determinate sentence cases including checking dossiers, obtaining additional paperwork and managing deferred cases.
Bhupinder
Phone: 020 7217 0203
Silvana
Phone: 020 7217 0034
Phone: 020 7217 0197/0198/0271/0209/0537/0549
Fax: 020 7217 0339
Responsible for arranging oral hearings to consider representations against recall from determinate sentence prisoners.
Martin Longley
Phone: 020 7217 0222
E-mail martin.longley3@paroleboard.gsi.gov.uk
Panel Administrators/Caseworkers
Phone: 020 7217 0191/0457/0185/0194/0193
Fax: 020 7217 0227
Post Panel Team
Responsible for all post-panel casework related to Parole Board decisions and recommendations, including judicial reviews complaints regarding decisions.
Vince Peters
Phone: 020 7217 0217
E-mail vincent.peters10@paroleboard.gsi.gov.uk
Phone: 020 7217 0064/0174/0540/0436
Fax: 020 7217 0342
Responsible for the listing and rescheduling of all oral hearings and allocating members to panels
Angela Forbes
Phone: 020 7217 0106
E-mail angela.forbes3@paroleboard.gsi.gov.uk
Simon Liston
Phone: 020 7217 0521
Fax: 020 7217 0338
E-mail simon.liston3@paroleboard.gsi.gov.uk
Toyin Adeyinka
Phone: 020 7217 0187
Fax: 020 7217 0338
E-mail toyin.adeyinka2@paroleboard.gsi.gov.uk
Responsible for all human resources issues including secretariat staff recruitment, but not member recruitment.
Karen Simeon
Phone: 020 7217 0183
E-mail karen.simeon2@paroleboard.gsi.gov.uk
Responsible for financial management, including the payment of invoices, fees and expenses claims.
Andy Cobbett
Phone: 020 7217 0240
E-mail andy.cobbett3@paroleboard.gsi.gov.uk
Responsible for maintaining the Parole Board website, maintaining all databases and providing IT support to members and staff.
Jacob Asare
Phone: 020 7217 0579
E-mail jacob.asare4@paroleboard.gsi.gov.uk
Responsible for corporate governance issues, supporting the Management Board, producing performance statistics and dealing with complaints.
Pat Boshell
Phone: 020 7217 0111
E-mail patrick.boshell3@paroleboard.gsi.gov.uk
Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX
Telephone 0845 251 2220